PROFESSIONAL PROFILE
Monitoring / Windows Network Admin. / Admin. Office365 / HelpDesk / Service Desk / / Virtualization / VMs / NAS / Microcomputer and telephony Tech Support / Training / VIP Users Support
PROFESSIONAL EXPERIENCE
Telecommunications Incident Management Technician
Infortec | Sep 2024 – Present
Telecommunications incident management and monitoring services for the Andalusian Digital Agency.
IT Support & Operations Manager
Kinesian Sur | Nov 2023 – Sep 2024
Supervised IT infrastructure and coordinated the technical support team.
Ensured system availability and rapid incident resolution.
Planned infrastructure improvements and managed budgets, vendors, and contracts.
Helpdesk / IT Support Technician
Scalpers | Nov 2023 – Apr 2024
Level 1 IT support for retail stores and headquarters.
Infrastructure maintenance and user support.
IT Support Technician L1 / Systems Operator L2
Iaas365 | Dic 2022 – Nov 2023
24/7 support and monitoring for multiple clients and organizations.
Incident detection, escalation, and resolution.
Monitoring tools: CheckMK, Zabbix, Grafana.
Virtual machine management and backup verification (Azure, Nutanix, vSphere, HYCU).
User lifecycle management in Windows Server and Microsoft 365.
Ticketing systems: BMC Remedy, Proactivanet, Jira, GLPI, ServiceNow.
Helpdesk / Service Desk Technical Coordinator
Ayesa | Jun 2018 – Dec 2022
End-to-end incident management (on-site, remote, and DA services).
Ticket categorization, escalation, workload distribution, and monitoring.
IT equipment management and support team coordination.
VIP user support.
Helpdesk / IT Support Technician
Abengoa | Oct 2007 – Jun 2018
On-site, remote, and call center technical support (Service Desk).
Incident reception, analysis, categorization, escalation, and closure.
Service monitoring and workload distribution.
Hardware and peripheral installation.
Lead technician support and VIP user assistance.
OFFICIAL STUDIES
Higher Technical Education in Systems and Network Administration
Grupo DDS | 400h (2005)
Technical Education in Microcomputer Systems
CEDECO | 508h (2004)
High School Diploma
IES Murillo | 2000 – 2002
ADDITIONAL TECHNICAL TRAINING
Curso Azure Administrator AZ104
SEPE | 30h en 2023
Metodología Ágile y Scrum en gestión de proyectos
Aula Pharos | 45h en 2022
Power Bi Business Intelligence
Adalid Servicios Corp. | 20h en 2021
Ofimática (MS Office)
CEDECO | 200h en 2004
CERTIFICATIONS
ITIL Foundation v4
Avante Formación | 20h en 2021
ITIL Foundation (V3) Certificate in Service Management
Axelos Global Best Practice | 25h en 2015